FlipSide Suites Privacy Policy

Effective Date: October 2, 2026

This Privacy Policy describes how Kevin L. Colts, doing business as FlipSide Suites (“FlipSide Suites,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, submit forms, communicate with us, purchase or use our services, or otherwise interact with FlipSide Suites.

Important Notice Regarding Text Messaging Data

FlipSide Suites does not sell, rent, or share customer text-messaging opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes.

Text-messaging originator opt-in data and consent records are kept confidential and are used only as necessary to provide the communications and services you have requested, operate our messaging program, provide customer support, or comply with applicable law.

1. Information We Collect

We may collect the following categories of information.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Mailing or physical address
• Organization, chapter, association, or business name
• Organizational role or title
• Payment information when you purchase services or make payments
• Communication preferences
• SMS and email opt-in records and consent timestamps
• Information you voluntarily provide through forms, surveys, applications, or questionnaires

Business and Organizational Information

When you inquire about or use FlipSide Suites services, we may collect information about your organization, including:

• Organization or chapter name
• Organization type
• Leadership or administrative role
• Operational needs and challenges
• Membership or constituent-management needs
• Communications, event, website, payment, social media, or administrative requirements

Non-Personal and Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring pages or websites
• Cookies and similar technologies
• Analytics and performance data

Customer Communications

We may maintain records of:

• Inquiries
• Service requests
• Support communications
• Demo requests
• Appointments and scheduling information
• Account activity
• Service history
• Feedback
• Email, SMS, telephone, and other communications with us

2. How We Use Your Information

We may use collected information to:

• Provide, operate, maintain, and improve FlipSide Suites services
• Respond to inquiries and requests
• Schedule and conduct demonstrations, onboarding sessions, training, or support
• Manage customer accounts
• Provide chapter, nonprofit, CRM, automation, communications, website, AI, event, payment, and related services
• Process transactions and payments
• Communicate important account or service information
• Send product updates or promotional communications when you have provided appropriate consent
• Personalize and improve your experience
• Analyze website and service usage
• Improve our products, services, and customer support
• Maintain records of consent and communication preferences
• Protect against fraud, abuse, unauthorized access, or security threats
• Comply with legal and regulatory obligations

3. SMS Messaging & Compliance

Text Message Program Terms

If you voluntarily opt in to receive SMS or text messages from FlipSide Suites, we may send messages relating to services you request or communications for which you have provided consent.

Messages may include, depending on your consent:

• Early-access updates
• Product announcements
• Demo scheduling and reminders
• Appointment reminders
• Account notifications
• Customer support
• Service updates
• Launch announcements
• Promotional offers

Opt-In & Consent

• You will receive SMS messages only after providing appropriate consent.
• SMS consent is not a condition of purchasing FlipSide Suites services unless otherwise clearly disclosed.
• We maintain records of SMS consent where applicable.
• Transactional and non-marketing consent is kept separate from marketing consent when required.
• We comply with applicable messaging laws and carrier requirements.

Opt-Out Instructions

You may stop receiving SMS messages at any time by replying:

STOP

After opting out, you may receive a confirmation that your request has been processed. You will not receive additional messages from that messaging program unless you opt in again.

Help & Support

For assistance, reply:

HELP

You may also contact us at:

support@flipsidesuites.com

or

469-438-5486

Message Frequency

Message frequency varies depending on your relationship with FlipSide Suites, the services you request, and the communications for which you have provided consent.

Message and Data Rates

Standard message and data rates may apply according to your wireless carrier and service plan.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with vendors, subcontractors, telecommunications providers, messaging platforms, or service providers solely to support the services and communications you have requested.

All other categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in information and consent records will not be shared with third parties for their own marketing or promotional purposes.

4. Information Sharing & Disclosure

FlipSide Suites does not sell, rent, or trade your personal information.

We may disclose information in the following limited circumstances.

Service Providers

We may use trusted vendors and service providers to operate our business, including providers that assist with:

• Website hosting
• CRM and customer-management services
• Email delivery
• SMS and telecommunications
• Payment processing
• Scheduling
• Analytics
• Cloud storage
• Artificial intelligence services
• Customer support
• Automation and workflow technology

These providers receive information only as reasonably necessary to perform services on our behalf and are expected to protect that information appropriately.

Messaging Providers

Phone numbers and related information may be transmitted to telecommunications carriers, SMS aggregators, and messaging providers solely as necessary to deliver messages you have consented to receive.

SMS opt-in data and consent are not shared with third parties for marketing or promotional purposes.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful subpoenas, court orders, or legal processes
• Respond to valid requests from government or law-enforcement authorities
• Protect the rights, property, safety, or security of FlipSide Suites, our customers, users, or others
• Prevent fraud or abuse

Business Transfers

If FlipSide Suites undergoes a merger, sale, acquisition, restructuring, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the applicable service or platform, safeguards may include:

• Secure authentication
• Access controls
• Encryption during transmission where supported
• Security monitoring
• Restricted administrative access
• Backup and recovery procedures
• Vendor security controls
• Reasonable data-protection practices

However, no internet transmission, electronic storage system, or information-security method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

6. Cookies & Tracking Technologies

FlipSide Suites and service providers we use may employ cookies and similar technologies to:

• Operate our websites
• Remember preferences
• Analyze traffic and usage
• Improve functionality
• Measure performance
• Understand how visitors interact with our services
• Maintain security

You may control certain cookies through your browser settings.

Disabling cookies may affect the functionality of portions of our websites or services.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to request that we:

• Provide access to personal information we maintain about you
• Correct inaccurate information
• Update your information
• Delete certain personal information
• Explain how we use your information
• Stop certain marketing communications
• Withdraw consent for future communications

Email Marketing

You may unsubscribe from marketing emails using the unsubscribe link contained in those messages.

SMS

You may opt out of SMS messages by replying:

STOP

Updating Your Information

To request access, correction, or deletion of information, contact:

support@flipsidesuites.com

Some information may need to be retained for legal, security, contractual, accounting, fraud-prevention, or legitimate business purposes.

8. Third-Party Websites and Services

FlipSide Suites websites, software, emails, applications, or customer systems may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

This Privacy Policy applies to information collected or controlled by FlipSide Suites.

9. Services Provided to Customer Organizations

FlipSide Suites provides technology and administrative systems to chapters, alumni organizations, nonprofit organizations, businesses, and other customers.

In some situations, a FlipSide Suites customer may collect or manage information using technology we provide.

In those situations:

• The customer organization may determine what information it collects and how it uses that information.
• FlipSide Suites may process information on behalf of that customer in order to provide the requested technology services.
• Individuals should contact the applicable customer organization regarding that organization's privacy practices when appropriate.

FlipSide Suites customers are responsible for using our services in compliance with applicable privacy, communications, and data-protection requirements.

10. Children's and Youth Information

FlipSide Suites services may be used by organizations that operate youth, scholarship, education, or community programs.

FlipSide Suites does not knowingly collect personal information directly from children for our own independent marketing purposes.

Organizations using FlipSide Suites to manage youth-related programs are responsible for obtaining any consent required by applicable law and for configuring their processes appropriately.

If you believe information concerning a child has been provided to FlipSide Suites improperly, contact us at:

support@flipsidesuites.com

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• Changes in technology
• Changes to our information practices
• Legal or regulatory requirements

The current version will be posted on our website with its effective date.

For material changes, we may provide additional notice when appropriate.

12. Contact Us

If you have questions about this Privacy Policy or FlipSide Suites' privacy practices, contact:

Kevin L. Colts, doing business as FlipSide Suites